Poliey reash
Ta fys ain dy vel feme dy chur red er-gerrey riamh ideal, shen-y-fa ta shin ec y traa t'ayn dy yannoo y phroses cho s'easyl as oddys shin. Ta'n pholitic shoh ry-gheddyn son ooilley ny customeryn ayns ooilley ny geographies son ordreeyn currit stiagh trooid y laghyn-lhee.
- Cha nel y doonaght shoh goaill stiagh cowraghyn laghagh erbee oddys ve ayd myr chusteyder (myr sampleyr, cowraghyn fo'n Recortyssyn Conaantaghyn Coonceil (Fiogh, Cur-my-ner as Cooishyn Elley) 2013 ny y Lagh Cooishyn Coonceil 2015).
Cur rish niartyn foalsey ny croghit
Ta’n red t’ou uss dy chur ry-cheilley ry-cheilley rish y traa t’er-dy-henney lurg y livrey myr t’eh ry-akin, as ta dty chreeaghyn ry-gheddyn fo’n Consumer Rights Act, as t’eh cur y chree dhyt dy chur reesht ny reddyn shen ta ry-gheddyn .
-
Sushtal 30 laatra t’ou er gheddyn ny reddyn, ta’n chiart laghagh ayd dy gheddyn rish. Faggys da shin myrgeddin ymmyd y yannoo jeh ny reddyn ayns stock, ny ymmyd jeh ymmyd jeh .
-
As lurg 30 laat'ad er n'gholl shaghey, my ta fault, cur fys dooin as oddys mayd arrane y chur reesht. Faggys da shin myrgeddin ymmyd y yannoo jeh ny reddyn ayns stock, ny ymmyd jeh ymmyd jeh .
-
As lurg 6 meeidynt’eh er n’gholl shaghey veih’n ghraih jeh’n chooid, t’y bharrantys dy prowal ymmyrkey dhyt dy prowal dy row fault ayn tra v’eh er ny cheannagh. Gow-yms rish dy chur feanish dy row ny t’ayn ry-gheddyn ny ry-gheddyn rish y traa t’ou er gheddyn ad.
Returnyn elley
- Er-yn-oyr dy vel Reglamentyn Conaant Consumer, er-yn-oyr dy row dty red er ny cheannagh er-lyn, ta cowraghyn y chusteyder ayd:
- Ta traa ymmyrchagh ayd ta toshiaght tra t'ou cur y ordrey, as t'eh crommey 14 laa veih'n laa t'ou geddyn ny reddyn
- Ta 14 laa ayd eisht veih'n date shen dy chur ny reddyn ry-cheilley
- Feme dy bee ny reddyn currit ry-cheilley:
- Ayns stayd t'er-dy-hoshiaght
- Ayns y phacaid t'er-dy-hoshiaght
- Cha nel eh er ny aashaghey ayns aght erbee
Cre'n aght t'eh ry-gheddyn?
- As y chooid smoo, cur loght gyssupport@accurascale.co.ukec y toshiaght, dy vod mayd tushtey y ghoaill jeh dty chooish, dy vod mayd ymmyd y yannoo jeh dty ymmyd.
- Cur stiagh dty lhommey ordrey as dty seihll-e-posht ayns ny rannagyn t'er-y-skyn as click er Toshiaght .
- Lesh ny stiurey as tagh ny reddyn taitnyssagh
- Ghow oo e-mail dewraghey marish ny stiureydyn shipping tra vees y irriney dy chur reesht er ny chowraghey
- Son cur seose dty ymmyd, shegin dooin receipt ny proof y cheannagh.
- Ta stayd erbee ayn raad nagh vel agh ayrn jeh'n airhey er ny choyrt (my ta shen ry-gheddyn)
- Agh red erbee nagh vel ayns e stayd t'er-dy-hoshiaght, t'eh er ny stroie ny er-mayrn son reddyn nagh vel er y fa dy vel shin er n'yannoo mraane
Cre'n costas t'ayn?
- Cha nel cochiangle erbee son ymmyd
- Cha nel coastyn shipping bun-sthie er nyn goyrt reesht (costsyn erbee son cur y shipping bun-sthie dhyt)
- Ayns stayd y ghraih ny y ghraih, ver mayd stiagh label Collect+ pre-paid son y ghraih ry-cheilley, ny t'ou uss ry-chur stiagh liorish ymmyd jeh aght elley er dty chost hene.
Choud as hig mee dy gheddyn my argid reesht?
- As t'ou er gheddyn as scanshoil, ver mayd email dhyt dy chur fys dhyt dy vel shin er gheddyn dty red er-dy-hoshiaght. Cur-my-ner, t'ou uss myrgeddin er n'aashagh ny er n'aashagh dty argid reesht.
- As my t'ou er ny chowraghey, eisht bee dty argid er ny obbraghey, as bee credit er ny choyrt stiagh automatically er y raad t'er ny choyrt reesht, cho t'eh ry-hoi as ayns dagh caslys, ayns 30 laa erreish da'n laa t'eh er ny choyrt reesht.
- Cha nel ny coaryssyn reservation paidt son preorders ry-gheddyn, as cha nel point loyalty erbee ry-gheddyn.
- Mannagh vel oo cur red er-gerrey son ymmyd ny scansh, lhig da 30 laa obbree y choyrt.